Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (support@yeswelder.com) along with a description of the damaged item and your Order Number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:
Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (support@yeswelder.com) along with a description of the damaged item and your order number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to carrier and/or your local post office for more information on the status of your order.
If your order has exceeded typical shipping times, please email our Customer Care team by clicking HERE, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further.
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to carrier, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by carrier and returned to our Distribution Center.
Please note, YesWelder is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!
For domestic orders, shipping may take up to 5 business days.
For international orders, shipping may take up to 21 business days.
If your order is traveling beyond these time frames, please email our Customer Care team by clicking HERE with your order number and tracking information so that we may assist you further!
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.
These fees are not included in your YesWelder order and/or shipping total. YesWelder assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient.
Once your order ships, we are unable to make any changes to the shipping address.
You should still be able to update your address on the carrier’s website, though!
If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!
Yes! We do deliver to PO boxes.
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
Have your tracking number? Check the status of your shipment here.