Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore our welders, your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for our team to best assist you.
Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team HERE within 14 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items. We will get back to you asap!
**Discontinued items will be issued store credit for the amount paid.
Oh no! Please email our Customer Care team by clicking HERE within 14 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!
**Discontinued items will be issued store credit for the amount paid.
We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you asap!
**Discontinued items will be issued store credit for the amount paid.
We’re so sorry for the mix up with your order! Please email our Customer Care team by
clicking HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!
There are several reasons why your order may have been cancelled:
- The item(s) sold out.
- There is a delay in replenishment for your item(s).
- We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
- If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
Depending on the shipping method selected, most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).
In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.
For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
If you do not receive an email from YesWelder within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, log into your YesWelder account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing support@yeswelder.com or by clicking HERE.
Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address.
Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.
We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.