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Privacy Policy

  • Privacy Policy

Technical

  • Is my privacy and personal information secure on your website?
  • What should I do if I have forgotten my password?
  • How can I unsubscribe from your emails/newsletters?
  • I'm have trouble viewing my favorites. How can I fix this?
  • Do you have a phone number I can contact?

Returns & Refunds

  • Returns & Refunds

Shipping

  • I received a damaged item. What do I do?
  • Do you refund shipping fee?
  • What should I do if my order hasn’t been delivered?
  • Delivery and Returns Delays
  • Will my package be charged customs?
  • Can my parcel be redirected to a different address?
See all 12 articles

Warranty

  • LIMITED WARRANTY

Payments

  • It looks like you charged me twice for my order.
  • I received a partial refund after placing my order. What’s it for?
  • Can I get a refund if the price has changed?
  • Do I have to create a YesWelder account to shop?
  • How can I view my order status without an account?
  • Subscribed to your newsletter but never got code
See all 14 articles

Orders

  • I received my package and have a problem!
  • I received broken item(s) in my order.
  • I am missing item(s) in my order.
  • I received the wrong item.
  • I received a package, but it wasn’t my order.
  • Why was my order cancelled?
See all 12 articles

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