Privacy Policy

• Privacy Policy

Technical

• Is my privacy and personal information secure on your website?
• What should I do if I have forgotten my password?
• How can I unsubscribe from your emails/newsletters?
• I'm have trouble viewing my favorites. How can I fix this?
• Do you have a phone number I can contact?

Returns & Refunds

• Returns & Refunds

Shipping

• I received a damaged item. What do I do?
• Do you refund shipping fee?
• What should I do if my order hasn’t been delivered?
• Delivery and Returns Delays
• Will my package be charged customs?
• Can my parcel be redirected to a different address?

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Warranty

• LIMITED WARRANTY

Payments

• It looks like you charged me twice for my order.
• I received a partial refund after placing my order. What’s it for?
• Can I get a refund if the price has changed?
• Do I have to create a YesWelder account to shop?
• How can I view my order status without an account?
• Subscribed to your newsletter but never got code

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Orders

• I received my package and have a problem!
• I received broken item(s) in my order.
• I am missing item(s) in my order.
• I received the wrong item.
• I received a package, but it wasn’t my order.
• Why was my order cancelled?

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